FAQ

 

FAQ

1. How long are shipping times?

Your products will ship within two days of your order, and then take up from one to four weeks to reach your doorstep. Each product at Qlevery.com has an estimated delivery time that you can find in the product description.

2. What's your return policy?

If your order arrives and it is not right, we will fix it, NO NONSENSE, we promise. You have 30-days to return our new, unused and unaltered products for a full refund to your original payment methods. You can contact us for return authorization and a full refund. We want to provide the best possible shopping experience and we also feel that returns run counter to our emphasis on sustainability: every return has a carbon footprint. So just tell us what went wrong, send along a pic of the product, and we’ll give you your money back in full once we received the item back. Then, if possible, you can donate your product to a local charity or recycle it.

3. Can I cancel my order?

Cancellations are possible if you do not receive your package within the time frame specified for each individual product. Sometimes orders get sent out before we can process the cancellation. So if you cancel your order but still receive the package, then please go ahead and do one of three things: recycle it, donate it, or enjoy it.

4. What happens if I receive the wrong item?

If there’s an issue with your order – if it’s the wrong size, wrong color, defective, or otherwise not exactly what you wanted – then simply notify us, and we’ll give you a refund. You won’t be asked to ship the product back to us.

5. Do you offer exchanges?

We do not offer exchanges. However, if for any reason you didn’t get the exact product you expected, just let us know and we’ll get you a new one.